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  • Will I receive a confirmation email when I place my order?
    Yes, once you place an order with us, you will receive a confirmation email shortly after. This email will include details about your order, including the products you have purchased, the total cost, and the expected delivery date. We understand the importance of receiving a confirmation email, which is why we take great care in ensuring that our emails are delivered promptly and securely to your inbox. To ensure that your confirmation email is delivered to your inbox, please add to your contacts. If you do not see the confirmation email in your inbox, please check your Junk/Spam folder. If you still do not see the confirmation email, please do not hesitate to contact us, and we will be happy to assist you in any way we can. At Melted By Justina, we strive to provide the best possible customer service, and we understand that prompt communication and follow-up are key to achieving that goal. If you have any questions or concerns about your order, please do not hesitate to reach out to us. We are always here to help and ensure that your experience with us is a positive one.
  • When can I track my order?
    We understand the importance of being able to track your order, and we're happy to provide you with the necessary information to do so. Once your order has been hand poured and is ready to ship, you will receive an email with a tracking number. This email will provide you with all of the information you need to track your order, including the expected delivery date and any updates on the status of your shipment. In addition to the tracking number email, you can also log in to your Melted By Justina account to track the status of your order. Simply navigate to the "Orders" section of your account, and you will be able to view the status of your order and any updates on the shipment. At Melted By Justina, we strive to provide the best possible customer service, and we understand that being able to track your order is an important part of that experience. If you have any questions or concerns about your order or the tracking process, please do not hesitate to reach out to us. We're always here to help and ensure that your experience with us is a positive one.
  • Returns
    We understand that sometimes returns are necessary, and we're here to help make that process as smooth as possible for you. However, please note that we do not accept returns on items that have been opened or used. Additionally, final sale items cannot be returned. Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. As a small business, we are unable to cover the cost of return shipping. Customers are responsible for any return shipping costs. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You will also need your order number. Please note that we cannot accept returns for products bought from our retail partners. If you purchased our products from a retail partner, please reach out to them directly for a return. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as quickly as possible. Please note that, at times, refunds may take 2-3 weeks to process and show on your statement due to processing time. At Melted By Justina, we want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to help!
  • What should I do if I receive an incorrect / faulty / damaged item?
    We're sorry to hear that you may have received an incorrect, damaged, or faulty item from Melted By Justina. We take pride in our quality control process, but sometimes errors can occur during transportation or manufacturing. If this happens, please contact us within 7 days of receiving your order so we can assess if your item is eligible for a refund or replacement. To help us quickly and efficiently process your request, please include the following information in your email: Your name Order number Product name and code (found on your order confirmation email) Picture(s) of the damage, fault, or incorrect item(s) We will always do our best to ensure the highest quality possible for our products, and we appreciate your understanding and cooperation in this process.
  • Can I make changes to the shipping address?
    We understand that sometimes things change and you may need to update your shipping address. As soon as you place your order, we begin the hand pouring process which takes about 3-5 business days. If you need to make changes to your shipping address, please contact us as soon as possible. If the shipping label has not been created, we will do our best to accommodate the change. However, please note that once the label has been created, we are unable to make any changes to the shipping address. It is important to double check all shipping information before placing your order to avoid any delays or misdeliveries.
  • Where can I find your Privacy Policy?
    Click Here to review our Privacy Policy
  • Before Burning
    At Melted By Justina, we don't just make candles, we create an experience. We want your home to be a haven of warmth and coziness, and our candles are here to help you achieve just that. But before you light up, here are a few tips to make sure you're getting the most out of your candle. First things first, trim that wick! A wick that's too long can lead to uneven burning, dripping, and even unsightly black soot. No one wants that, right? So grab our handy dandy candle trimmer and snip that wick down to a quarter inch. Trust us, your candle (and your nostrils) will thank you. Next up, location is key. Avoid drafty areas like the plague. We're talking vents, doorways, and traffic areas that can cause your candle to burn unevenly and drip all over the place. Nobody wants a lopsided candle, and we definitely don't want you to waste any of that delicious wax. So find a cozy spot for your candle, sit back, and let the warmth envelop you. And that's it! Follow these simple steps, and you'll be on your way to candle bliss in no time. So go ahead, light up one of our all-natural soy candles and let the aroma take you away to a place of relaxation and peace.
  • While Burning
    Once you've selected your favorite Melted by Justina candle and found the perfect spot to display it, it's time to light it up and enjoy! But there are a few things you should keep in mind to ensure a safe and enjoyable candle-burning experience. First, always trim the wick to 1/4 inch before lighting your candle. This will help prevent uneven burning, dripping, and excessive soot. We recommend using a candle wick trimmer to make the task easier. Next, make sure your candle is placed on a stable, heat-resistant surface away from any flammable materials such as curtains, paper, or plants. Avoid placing your candle in drafty areas or in direct sunlight, as this can cause the flame to flicker or burn unevenly. When lighting your candle, hold the flame to the base of the wick until it ignites. Avoid touching the flame to the wick, as this can cause it to become too large and produce more soot. Never leave a burning candle unattended, and keep it out of reach of children and pets. As your candle burns, be sure to allow the wax to melt evenly across the entire surface of the candle. This will prevent "tunneling," which is when the wax melts unevenly and creates a hole down the center of the candle. To ensure an even burn, it's best to let your candle burn for at least two hours on the first lighting. Finally, when it's time to extinguish your candle, use a candle snuffer or gently blow it out. This will help prevent the wick from smoldering and producing excessive smoke. Once the candle is completely cooled, you can trim the wick again and enjoy it all over again! By following these simple tips, you'll be able to enjoy your Melted by Justina candle safely and ensure a longer burn time, giving you more time to savor the delicious scents and soothing glow.
  • To Extinguish
    Now that you've enjoyed the beautiful fragrance and warm glow of your Melted By Justina candle, it's time to say goodbye... for now! But don't worry, putting out your candle is easy and quick. Use a snuffer or a wick dipper to put out the flame. This is the safest way to extinguish a candle as it prevents hot wax from splattering. If you don't have a snuffer or a wick dipper, gently blow out the candle with your breath. Be sure to blow out the flame from directly above the wick to avoid wax splatters. Check that the wick is centered and upright. Use a wick trimmer or scissors to trim the wick to 1/4 inch before relighting the candle. Wait until the wax has completely cooled and solidified before moving the candle. This will prevent the wick from shifting and ensure an even burn next time you light the candle. Never leave a burning candle unattended, especially if you have pets or small children in the house. Always make sure your candle is completely extinguished before leaving the room or going to bed.
  • Care of the vessel
    Cleaning ceramic candle vessels is a relatively easy task, but it requires some care to avoid damaging the surface or leaving any residue that could affect the scent of future candles. Here are some steps you can follow: Wait for the candle to cool down completely before attempting to clean it. Hot wax can be dangerous and may damage the ceramic. Use a spoon or a blunt object to scrape out as much of the remaining wax as possible. Be gentle and avoid scratching the surface of the ceramic. Fill the vessel with hot water and let it sit for a few minutes. The hot water will soften any remaining wax and make it easier to remove. Use a paper towel or a soft cloth to wipe away the wax. You may need to repeat this step a few times until all the wax is removed. If there is any residue left, you can use a mild soap and a soft sponge to clean the ceramic. Be sure to rinse it thoroughly with water and dry it with a soft cloth. If there are any stubborn stains or residue that won't come off, you can try using a mixture of baking soda and water to create a paste. Apply the paste to the stain and let it sit for a few minutes, then scrub gently with a soft sponge. Rinse the vessel thoroughly and dry it with a soft cloth. Avoid using abrasive cleaners, steel wool, or anything that could scratch the ceramic. Also, avoid soaking the vessel in water for extended periods of time, as this could damage the finish. By following these steps, you should be able to clean your ceramic candle vessel and prepare it for use with a new candle or whatever you would like to use the vessel for afterwards.
  • ♻️Upcycling
    There are many creative ways to upcycle used candle vessels and give them a new life at home. Here are some ideas: Planters - Clean out the remaining wax and wick, then fill the vessel with soil and your favorite plant. Small succulents or herbs work particularly well in smaller vessels. Pen or makeup brush holder - After cleaning out the vessel, use it to hold pens, pencils, makeup brushes, or other small items. Bathroom or kitchen storage - Larger candle vessels can be repurposed as storage containers for cotton balls, Q-tips, or kitchen utensils. Decorative accents - Use smaller candle vessels as decorative accents around the house. Fill them with decorative stones or sand, potpourri, or small flowers. DIY candles - If you enjoy making your own candles, reuse the vessel by making a new candle with a different scent. Drinking glasses - Some candle vessels are made of materials that are safe for drinking. After cleaning out the vessel, use it as a unique and stylish drinking glass. Remember to clean the vessels thoroughly before reusing them to ensure they are free of any remaining wax or debris.
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